
How to Talk to Customers
Create a Great Impression Every Time with MAGIC
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
- ISBN 13 : 9781118047354
- ISBN 10 : 1118047354
- Judul : How to Talk to Customers
- Sub Judul : Create a Great Impression Every Time with MAGIC
- Pengarang : Diane Berenbaum, Tom Larkin, Tom Larkin,
- Kategori : Business & Economics
- Penerbit : John Wiley & Sons
- Bahasa : en
- Tahun : 2011
- Halaman : 224
- Halaman : 224
- Google Book : https://play.google.com/store/books/details?id=_93un-EdJ1EC&source=gbs_api
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Ketersediaan :
For more on this book, visit www.howtotalktocustomers.com Praise for How to Talk to Customers "How to Talk to Customers presents a system for interacting with customers based on empathy, dignity, and doing the right thing.